It’s the frustration in the customer’s voice that lingers long after the call is over. Poor service experiences stick, leaving customers dissatisfied and often, companies unaware of the deep damage being done to their brand. Imagine this: You call a customer service line, anticipating quick help, on...
When a beloved brand like John Lewis begins to face growing numbers of customer service complaints, the ramifications can be severe, extending far beyond mere dissatisfaction. The once stalwart British retailer, renowned for its commitment to quality and customer care, has found itself in a precario...
