You’ve just received an angry email. Your heart races, and the adrenaline kicks in. It’s a customer complaint. What now? How you respond could define the success of your business. It might seem counterintuitive, but handling complaints well can turn disgruntled customers into loyal brand advocates. ...
Imagine your business as a ship navigating through the unpredictable waters of the market. Now, what if I told you there's a secret weapon that could act as your compass, guiding you through the stormy seas to safe shores? Yes, I'm talking about client feedback.For years, businesses have struggled t...
