Apology Email to Customer Sample

I hope this message finds you well. I am writing to express my sincerest apologies for the recent inconvenience you experienced with our service/product. We deeply regret that we did not meet your expectations and understand the frustration this has caused.

We value your feedback and want to make things right. Please allow me to assure you that we are taking immediate steps to address the issue. Our team is reviewing the situation to prevent similar occurrences in the future.

As a gesture of goodwill, we would like to offer you [compensation/discount/gift], which we hope will demonstrate our commitment to your satisfaction. To redeem this offer, please use the code [CODE] on your next purchase, or contact us directly, and we will be happy to assist you.

Once again, I apologize for any trouble this may have caused. We truly appreciate your patience and understanding. If you have any further concerns or questions, please do not hesitate to reach out to us.

Thank you for giving us the opportunity to make things right.

Best regards,
[Your Name]
[Your Position]
[Company Name]
[Contact Information]