Ashton Drake Return Policy

When it comes to purchasing collectible dolls and figurines from Ashton Drake, understanding their return policy is crucial. Whether you’re a long-time collector or new to the world of high-quality collectibles, knowing the ins and outs of their return policy will help you make informed decisions and ensure your purchases are protected.

Ashton Drake’s return policy is designed to be straightforward, but it can be complex due to the nature of their products. Here’s a comprehensive breakdown of what you need to know:

1. Eligibility for Returns:

   • Condition: Items must be returned in their original, unopened packaging to be eligible for a return. If the product has been opened or used, it may not be eligible for a refund or exchange.
   • Time Frame: Returns are typically accepted within 30 days of receipt. If more time has passed, contacting customer service for an extension or special consideration may be necessary.

2. Initiating a Return:

   • Contact Customer Service: Start by contacting Ashton Drake’s customer service department. This can be done via phone or email. Provide your order number and reason for the return.
   • Return Authorization: You may need to obtain a return authorization number before sending the item back. This helps streamline the process and ensures your return is processed efficiently.

3. Shipping and Handling:

   • Return Shipping: Customers are usually responsible for return shipping costs unless the item was defective or an error was made by Ashton Drake. Use a trackable shipping method to ensure the return is received.
   • Restocking Fees: In some cases, a restocking fee may apply, especially if the return is not due to an error on Ashton Drake’s part.

4. Refunds and Exchanges:

   • Refund Processing: Once the returned item is received and inspected, a refund will be processed. Refunds are typically issued to the original payment method and can take several business days to appear.
   • Exchanges: If you wish to exchange an item, it may be easier to return the original item and place a new order. This ensures you get exactly what you want without delay.

5. Defective or Damaged Items:

   • Report Immediately: If the item arrives defective or damaged, report it to customer service immediately. Provide photographic evidence if possible.
   • Replacement: Ashton Drake usually offers replacements for defective items, often covering return shipping costs in these cases.

6. Limited Editions and Special Orders:

   • Non-Returnable: Some limited edition or special order items may not be returnable. Check the product description or consult with customer service before making a purchase.

Understanding Ashton Drake’s return policy ensures that you can enjoy your collectible purchases with confidence, knowing you have options if something doesn’t meet your expectations.