Complaint Letter for Poor Service

I am writing to formally express my dissatisfaction with the service I received on [Date] at [Location/Service Center]. As a long-time customer, I had high expectations based on past experiences and the reputation of your company. Unfortunately, my recent experience was far from satisfactory, and I believe it is important to bring this matter to your attention.

The main issues I encountered were:

1. Delayed Service: The service I requested was significantly delayed. I was promised a completion time of [Time], but it took [Actual Time] to be finished. This delay caused considerable inconvenience, as I had scheduled other activities around the expected time.

2. Poor Communication: Throughout the process, there was a lack of clear communication. I received no updates regarding the status of my service, and attempts to reach customer service for information were met with unhelpful responses or no response at all.

3. Substandard Quality: The quality of the service provided was not up to the standard I have come to expect. [Provide specific details about the poor quality, e.g., “The installation was faulty and required immediate correction”]. This has not only caused frustration but also necessitated additional time and effort on my part to rectify the issue.

4. Unprofessional Behavior: The staff involved in providing the service were unprofessional. [Detail specific instances of unprofessional behavior, e.g., “They were rude and dismissive when I raised concerns about the delays”]. Such behavior is unacceptable and detracts from the overall customer experience.

Steps Taken:

I have already contacted your customer service department via [Phone/Email] on [Date], and spoke with [Representative’s Name], who assured me that the issue would be resolved. However, [Describe the outcome or lack thereof, e.g., “no further action has been taken, and I am still awaiting a resolution”].

Desired Resolution:

To address these issues and restore my confidence in your services, I am requesting the following:

1. A Formal Apology: An acknowledgment of the problems encountered and an apology for the inconvenience caused.

2. Refund or Compensation: A refund for the service or appropriate compensation for the delay and substandard quality.

3. Improved Service: Assurance that measures will be taken to prevent such issues in the future, including improvements in communication and staff training.

I trust that you will take my complaint seriously and look forward to your prompt response. Please contact me at [Your Phone Number] or [Your Email Address] to discuss this matter further.

Thank you for your attention to this important issue.

Sincerely,

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Your Phone Number]
[Your Email Address]