Complaint Letter to Sales Manager

I am writing to express my dissatisfaction with the recent service I received from your team. I have been a loyal customer for several years, and this recent experience has left me deeply disappointed. I hope that by addressing these issues, we can work towards a resolution that restores my confidence in your company.

1. Issue with Product Quality

On [Date of Purchase], I purchased [Product Name] from your store, expecting the high standard of quality I have come to associate with your brand. Unfortunately, the product I received was far below the expected quality. The [describe specific issues with the product, e.g., "material was flimsy and the stitching was coming undone"]. This is not the level of quality I have come to expect from your products.

2. Delay in Delivery

In addition to the product quality issues, I also experienced significant delays in the delivery of my order. I was promised delivery within [number of days], but it arrived [number of days] late. This delay was not communicated to me in advance, and it caused considerable inconvenience. I had planned to use the product for [specific occasion or purpose], and the delay disrupted my plans.

3. Poor Customer Service

When I attempted to address these issues with your customer service team, I was met with unsatisfactory responses. I called [Customer Service Number] on [Date], and spoke with [Customer Service Representative's Name]. Despite explaining the problems, I did not receive a satisfactory resolution. I was advised to [describe advice or actions taken], which did not resolve the issues. The lack of effective communication and resolution from your team has been frustrating.

4. Request for Resolution

I would like to request a full refund for the defective product and a reimbursement for any shipping costs incurred due to the delay. Additionally, I would appreciate a written assurance that steps will be taken to address these issues to prevent future occurrences. I value your brand and would like to continue my business relationship with you, but these issues must be resolved promptly.

5. Conclusion

Thank you for taking the time to address my concerns. I look forward to your prompt response and a satisfactory resolution to these issues. Please contact me at [Your Phone Number] or [Your Email Address] at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Address]
[Your Email Address]
[Your Phone Number]