Complaint Letter for Poor Service

I am writing to formally express my dissatisfaction with the service I received from your establishment on [Date of Incident]. My recent experience has been unsatisfactory and falls short of the high standards I expect from a reputable company like yours.

On [Date], I visited [Location or Branch] and encountered a series of issues that significantly impacted my overall experience. Firstly, [describe the issue with service, e.g., "the staff was unprofessional and seemed disinterested in assisting me. I waited for over 30 minutes before anyone attended to my needs"]. This lack of attentiveness and professionalism was frustrating and unacceptable.

Additionally, [describe any other specific issues, e.g., "the product I purchased was defective and did not match the description provided on your website"]. Despite bringing this to the attention of the staff, [mention any actions taken, e.g., "my concerns were met with indifference and no solution was offered"]. This further exacerbated my dissatisfaction with the service.

Moreover, [mention any specific negative impact, e.g., "the delay caused me to miss an important appointment"]. The cumulative effect of these issues not only diminished the quality of my experience but also caused significant inconvenience.

Given these problems, I believe it is important for your company to address these concerns promptly. I request that you take the following actions:

1. Provide a full refund or replacement for the defective product.
2. Improve staff training to ensure a higher level of professionalism and customer service.
3. Offer an explanation and an apology for the inconvenience caused.

I hope that you will treat this matter with the seriousness it deserves and respond with an appropriate resolution. I look forward to your prompt reply and a satisfactory resolution to my concerns.

Thank you for your attention to this matter.

Sincerely, [Your Name] [Your Contact Information]