Letter of Complaint for Poor Customer Service

I am writing to express my profound disappointment with the customer service I received on [date] regarding [specific issue or service]. As a loyal customer of your company for [number] years, I have always appreciated the high standards of service and professionalism. Unfortunately, my recent experience has compelled me to address several concerns that need immediate attention.

Firstly, the response time to my initial inquiry was excessively long. I reached out via [communication channel, e.g., email, phone] on [date], expecting a prompt reply. However, I did not receive a response until [date], which is well beyond the timeframe mentioned in your service policy. This delay not only disrupted my plans but also caused considerable inconvenience.

Secondly, when I finally received a response, the solution provided was both inadequate and dismissive. I had outlined my issue in detail, expecting a thorough review and a satisfactory resolution. Instead, I was offered a generic response that did not address the specifics of my complaint. This lack of attention to detail and disregard for customer concerns is unacceptable.

Additionally, the representative I spoke with on [date] displayed a lack of professionalism and courtesy. When I attempted to explain the situation, I was met with impatience and a condescending attitude. This behavior is not only unprofessional but also undermines the trust and respect I have for your company.

Moreover, despite several follow-up attempts to resolve the issue, there has been no further communication or action from your side. This persistent lack of follow-up is a clear indication of poor customer service practices and a disregard for customer satisfaction.

In light of these issues, I request the following actions be taken:

1. A detailed explanation for the delays and lack of adequate response.
2. A formal apology for the poor service and unprofessional behavior encountered.
3. Immediate resolution of the initial issue that prompted my complaint.
4. Reassurance that measures will be implemented to prevent such occurrences in the future.

I hope that you will address these concerns promptly and restore my confidence in your company. I look forward to your response and a satisfactory resolution to this matter.

Sincerely,

[Your Full Name]
[Your Contact Information]
[Your Account/Order Number, if applicable]