Customer Service Dissatisfaction Letter

I am writing to express my profound dissatisfaction with the recent service experience I encountered with your company. Having been a loyal customer for several years, I expected a higher level of service, especially given the nature of my recent interaction.

On [specific date], I contacted your customer service department regarding an issue with [specific product or service]. Despite my detailed explanation of the problem and my patience in providing all necessary information, the assistance I received was not only unhelpful but also dismissive. The representative I spoke with seemed uninterested in resolving the issue and instead provided vague responses that did not address my concerns.

Furthermore, my follow-up attempts to seek resolution were met with delays and a lack of communication. Each time I reached out, I was promised a resolution by a certain date, only to find that the issue remained unresolved well past the deadline. This has not only caused me considerable inconvenience but also eroded my trust in your company's commitment to customer satisfaction.

I have always valued your company for its [mention positive aspects of the company if applicable, e.g., innovative products, reliability, etc.], which makes this experience all the more disappointing. It is crucial for your company to address these customer service shortcomings to prevent future dissatisfaction among other clients.

I kindly request a thorough review of my case and a prompt resolution to the issue. Additionally, I would appreciate a formal apology for the inconvenience and a gesture of goodwill to restore my faith in your services.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely,
[Your Name]
[Your Contact Information]