Customer Service Feedback Template

Customer Service Feedback Template

Introduction:

Imagine you've just had a memorable experience with customer service. Whether it was a delightful surprise or a major disappointment, you want to share your thoughts in a way that's constructive and clear. This customer service feedback template is designed to help you articulate your experience effectively, ensuring that your feedback is both actionable and valuable.

1. Personal Details:

Begin by providing some basic information about yourself. This will help the recipient understand the context of your feedback and follow up if necessary.

• Name:
• Email Address:
• Phone Number:
• Date of Interaction:

2. Nature of Interaction:

Describe the nature of your interaction with customer service. This could include the type of issue or request you had, and the method of communication (phone, email, chat, in-person, etc.).

• Type of Interaction: (e.g., complaint, inquiry, feedback)
• Method of Communication: (e.g., phone, email, chat, in-person)
• Details of Issue/Request:

3. Feedback on Service:

Provide detailed feedback on your experience. Be specific about what worked well and what didn’t. Highlight any positives, as well as areas for improvement.

• Positive Aspects:
  • Professionalism: (e.g., courteous, knowledgeable)
  • Timeliness: (e.g., quick response, efficient service)
  • Resolution: (e.g., effective solution, satisfactory outcome)
• Areas for Improvement:
  • Professionalism: (e.g., rudeness, lack of knowledge)
  • Timeliness: (e.g., delays, slow responses)
  • Resolution: (e.g., inadequate solutions, unresolved issues)

4. Overall Satisfaction:

Rate your overall satisfaction with the service you received. This can be done on a scale of 1 to 10, or using descriptive terms such as "very satisfied," "satisfied," "neutral," "dissatisfied," or "very dissatisfied."

• Satisfaction Rating: (e.g., 1-10 or descriptive terms)
• Comments: (Provide any additional comments or thoughts about your overall satisfaction.)

5. Suggestions for Improvement:

Offer any suggestions you have for improving the customer service experience. This could include changes to processes, training for staff, or new tools and resources.

• Suggestions:

6. Final Thoughts:

Conclude your feedback with any final thoughts or recommendations. Express any hopes for future interactions or improvements.

• Final Thoughts:

7. Attachments:

If applicable, attach any relevant documents, screenshots, or evidence that support your feedback.

• Attachments: (e.g., screenshots, receipts, email correspondence)

Conclusion:

Thank you for taking the time to provide your feedback. Your insights are invaluable in helping us improve our customer service and ensure a better experience for all customers.