Letter of Dissatisfaction for Poor Service

Dear [Recipient’s Name],

I hope this letter finds you well. I am writing to express my profound dissatisfaction with the service I recently received from your company. As a valued customer, I had high expectations for the quality of service, but unfortunately, my experience fell far short of these expectations.

Summary of the Issue:

On [date], I engaged with your company for [describe the service/product]. Regrettably, the service provided was not only below the standard advertised but also marred by a series of unacceptable issues. Here’s a detailed breakdown:

1. Initial Encounter: The initial contact with your customer service was disappointing. Despite numerous attempts to reach out via phone and email, my inquiries were either ignored or inadequately addressed.

2. Service Delivery: The service/product was delivered on [date], but it was fraught with problems. [Describe specific issues with the service/product, e.g., delayed delivery, incorrect item, poor quality, etc.]. This was a major inconvenience and caused significant disruption to my plans.

3. Follow-Up: I promptly contacted your support team to resolve the issue. Unfortunately, the responses I received were either delayed or unhelpful. Despite assurances of a quick resolution, the matter remains unresolved to this day.

Impact of the Service Failure:

The poor service has had a substantial negative impact. Not only has it caused inconvenience, but it has also led to [mention any additional consequences, e.g., financial loss, loss of time, missed opportunities]. The experience has left me questioning the reliability of your company and its commitment to customer satisfaction.

Desired Resolution:

Given the circumstances, I am requesting the following actions to address the issues:

1. Immediate Resolution: A prompt and effective resolution to the service problem. [Specify what you expect to be done, e.g., replacement, refund, additional support].

2. Compensation: Considering the inconvenience and impact, I believe compensation is warranted. [Detail what kind of compensation you are seeking, e.g., monetary compensation, discount on future services].

3. Improved Service Assurance: A commitment to improving the quality of service and customer support to prevent such issues in the future.

Conclusion:

I hope you understand the gravity of the situation and the frustration it has caused. I believe that with prompt and effective action, we can resolve this issue amicably. Please contact me at [your contact information] at your earliest convenience to discuss the next steps.

Thank you for your immediate attention to this matter. I look forward to your prompt response and a satisfactory resolution.

Sincerely,

[Your Name]
[Your Contact Information]
[Your Address]