How to File a Complaint About an App to Apple

If you’re experiencing issues with an app on your Apple device, or if you believe an app is not functioning as it should, you have the option to file a complaint with Apple. This process helps ensure that issues are addressed promptly and that the quality of apps on the App Store remains high. Here’s a step-by-step guide on how to file a complaint about an app to Apple.

1. Gather Necessary Information
Before you begin the complaint process, ensure you have the following information:

• App Name: The exact name of the app you are complaining about.
• Version Number: The version of the app that you are using.
• Description of the Issue: A detailed explanation of the problem you’re encountering.
• Screenshots or Error Messages: Any visual evidence or error messages that demonstrate the issue.

2. Access the App Store
To file a complaint, you’ll need to go through the App Store. Follow these steps:

• Open the App Store: On your iPhone, iPad, or Mac, locate and open the App Store.
• Find the App: Use the search function to find the app you want to complain about.

3. Locate the App’s Page
Once you’ve found the app, navigate to its page:

• Tap or Click on the App: This will take you to the app’s detail page where you can see its description, ratings, and reviews.

4. Report a Problem
You’ll need to report the issue through Apple’s support system:

• Scroll Down: Look for the section labeled “Ratings & Reviews” or a similar heading.
• Select ‘Report a Problem’: There should be an option to report a problem or flag an issue. Tap or click on this option.

5. Choose the Type of Issue
Apple will ask you to specify the type of problem you’re experiencing:

• Select the Appropriate Category: This could include issues such as “App not working,” “In-app purchases not functioning,” or “App not as described.”

6. Provide Detailed Information
In the report form:

• Describe the Issue: Provide a thorough description of what’s wrong with the app.
• Attach Evidence: If you have screenshots or error messages, attach them to your report.

7. Submit Your Complaint
Once you’ve filled out the report form:

• Review Your Information: Make sure all details are correct and complete.
• Submit the Report: Click the submit button to send your complaint to Apple.

8. Follow Up
After submitting your complaint, you may receive a confirmation email or follow-up request from Apple:

• Check Your Email: Look for any updates or additional information requested by Apple.
• Be Patient: The resolution process may take some time, depending on the complexity of the issue.

9. Alternative Contact Methods
If you prefer, you can also contact Apple Support directly for assistance:

• Visit Apple’s Support Website: Go to support.apple.com.
• Choose ‘Contact Us’: Select the option to get in touch with Apple Support.

By following these steps, you can effectively file a complaint about an app to Apple and help improve the quality of the apps available on the App Store.