UnitedHealthcare Shared Services: How to Find a Provider

Finding a provider through UnitedHealthcare’s Shared Services can be a straightforward process if you know where to start. This article will guide you through the various methods available to locate a healthcare provider, ensuring you get the care you need efficiently.

Understanding UnitedHealthcare Shared Services

UnitedHealthcare is one of the largest health insurers in the United States, and its Shared Services division is designed to streamline and enhance customer experience. This division offers various resources and tools to help members find healthcare providers that meet their needs. Whether you're looking for a primary care physician, specialist, or hospital, the Shared Services team has tools and support to assist you.

1. Online Provider Search Tool

UnitedHealthcare offers an online provider search tool on their website. Here’s how to use it:

1. Visit the UnitedHealthcare Website: Go to the official UnitedHealthcare website.
2. Navigate to the Provider Search Section: Find the “Find a Provider” or “Provider Directory” link.
3. Enter Your Information: Input details such as your location, the type of care you need, and your plan type.
4. Review Results: The search tool will generate a list of providers based on your criteria. You can filter results by specialty, location, and more.

This tool is particularly useful for quick searches and can provide detailed information about each provider, including their practice location, hours of operation, and contact details.

2. Mobile App

UnitedHealthcare also offers a mobile app that includes a provider search feature. Download the app from your device’s app store and follow these steps:

1. Open the App: After downloading, open the app and log in with your UnitedHealthcare credentials.
2. Access the Provider Search Feature: Navigate to the provider search section within the app.
3. Input Your Search Criteria: Similar to the website tool, enter your location, type of care, and plan information.
4. View Results: The app will display a list of providers that match your criteria.

The mobile app is convenient for accessing provider information on the go and offers the same functionalities as the website tool.

3. Customer Service

If you prefer to speak with someone directly, UnitedHealthcare’s customer service can assist you in finding a provider. Here’s how to contact them:

1. Call the Customer Service Number: This number is typically found on the back of your insurance card or on the UnitedHealthcare website.
2. Provide Your Information: When speaking with a representative, be ready to provide your plan details and the type of care you’re seeking.
3. Receive Assistance: The representative will help you find a provider and can answer any questions you have about your plan or coverage.

Customer service is a great option if you need personalized assistance or have specific questions about your coverage.

4. Printed Provider Directory

For those who prefer a physical reference, UnitedHealthcare also provides a printed provider directory. Here’s how to obtain one:

1. Request a Directory: Contact UnitedHealthcare’s customer service to request a printed provider directory.
2. Review the Directory: The directory will list providers by specialty and location. It’s organized in a way that makes it easy to find relevant information.

A printed directory can be useful if you prefer having a physical reference or if you have limited internet access.

5. Network Considerations

When searching for a provider, it’s important to ensure that they are in-network. Here’s why:

• Cost Savings: In-network providers have agreed to accept negotiated rates, which can reduce your out-of-pocket costs.
• Coverage: Your plan may only cover services provided by in-network providers, so verifying their status is crucial.

6. Specialty Care and Referrals

If you need to see a specialist, you might require a referral from your primary care physician (PCP). Here’s what to know:

• Check Referral Requirements: Some plans require a referral for specialty care. Verify this requirement through your plan details or customer service.
• Find a PCP: Use the provider search tools to locate a PCP if you don’t have one. They can assist in managing your care and provide referrals to specialists.

7. Managing Your Provider Information

Once you have selected a provider, managing your information effectively is important:

• Update Your Records: Ensure that your provider information is up-to-date with UnitedHealthcare.
• Review Your Claims: Check that claims are processed correctly and that your provider information is accurate.

Conclusion

Finding a provider through UnitedHealthcare Shared Services can be an easy and efficient process with the right tools and resources. Whether you prefer online tools, mobile apps, customer service, or printed directories, UnitedHealthcare offers various ways to help you find the care you need. Ensure you check network status and referral requirements to maximize your benefits and minimize costs.

By following these steps, you can confidently locate a provider that fits your needs and ensures a smooth healthcare experience.