Formal Complaint Letter for Poor Customer Service

I am writing to formally express my dissatisfaction with the service I received on [date] at [location/store/online platform]. The experience was far from satisfactory and has prompted me to bring my concerns to your attention.

1. Lack of Professionalism

On [date], I visited [store/website/call center] expecting a standard level of customer service. However, I was met with unprofessional behavior from your staff. [Specific details about the unprofessional behavior, such as rude comments, lack of assistance, or inadequate knowledge of products/services.] This behavior is unacceptable and does not reflect the level of professionalism I expect from [Company Name].

2. Delays and Inefficiencies

Furthermore, there were significant delays in [mention specific service, such as processing orders, handling complaints, or providing assistance]. I was informed that [describe the situation, e.g., "my request would be processed within 24 hours," but it took [number of days] to receive a response]. This delay caused considerable inconvenience and frustration.

3. Quality of Service

The quality of service provided was also below standard. [Describe the issue with the quality of service, e.g., "The product I received was defective," or "The service provided did not meet the promised standards."] This situation has not only caused me inconvenience but has also led to additional costs for [describe any additional costs incurred].

4. Lack of Follow-Up

I attempted to resolve these issues by [mention any actions taken, such as contacting customer service, sending emails, etc.]. However, there was no effective follow-up or resolution provided. This lack of response is disappointing and highlights a significant gap in your customer service procedures.

5. Request for Resolution

I am seeking [describe the resolution you are requesting, e.g., a refund, replacement, or apology]. I believe this is a reasonable request given the circumstances and the inconvenience caused. I would appreciate it if this matter could be addressed promptly and efficiently.

6. Conclusion

I hope this complaint will be taken seriously and that measures will be put in place to prevent similar issues in the future. I look forward to your prompt response and resolution of this matter.

Thank you for your attention to this issue.

Sincerely,
[Your Name]
[Your Contact Information]
[Your Address]