Healthcare Services Group Account Manager Job Description

Job Summary: The Healthcare Services Group Account Manager plays a crucial role in managing client accounts within the healthcare sector. This position involves developing and maintaining relationships with healthcare providers and organizations, ensuring the delivery of high-quality services, and driving client satisfaction. The role requires a combination of strategic thinking, sales acumen, and a deep understanding of the healthcare industry.

Key Responsibilities:

1. Client Relationship Management:

   • Develop and nurture strong relationships with key clients and stakeholders.
   • Act as the primary point of contact for client inquiries, concerns, and requests.
   • Conduct regular meetings with clients to review performance, address issues, and discuss opportunities for growth.

2. Account Management:

   • Oversee the execution of service delivery and ensure compliance with contractual agreements.
   • Monitor and analyze account performance metrics to identify areas for improvement.
   • Coordinate with internal teams to ensure timely and effective resolution of client issues.

3. Business Development:

   • Identify and pursue new business opportunities within existing accounts.
   • Develop and present proposals for additional services or enhancements to existing contracts.
   • Collaborate with the sales team to generate leads and expand the client base.

4. Strategic Planning:

   • Develop and implement account strategies to meet client objectives and achieve company goals.
   • Stay informed about industry trends, competitive landscape, and regulatory changes.
   • Provide insights and recommendations for service improvements and innovations.

5. Reporting and Documentation:

   • Prepare and deliver regular reports on account performance, client satisfaction, and financial metrics.
   • Maintain accurate and up-to-date records of client interactions, service agreements, and project statuses.
   • Ensure all documentation is completed in a timely and organized manner.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• Proven experience in account management or client services, preferably within the healthcare sector.
• Strong understanding of healthcare industry practices, regulations, and trends.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM software.

Work Environment:

• This role typically involves a mix of office-based work and travel to client sites.
• Flexibility in working hours may be required to accommodate client needs and meetings.

Compensation:

• Competitive salary commensurate with experience.
• Benefits package including health insurance, retirement plans, and paid time off.

Career Path:

• Opportunities for advancement into senior management roles or specialized positions within the healthcare services industry.

Company Overview: Healthcare Services Group is a leading provider of healthcare solutions, committed to delivering high-quality services and innovative solutions to healthcare providers and organizations. Our mission is to enhance the quality of care and operational efficiency for our clients.

Application Process:

• Interested candidates should submit a resume and cover letter outlining their qualifications and experience.
• Shortlisted candidates will be contacted for an interview.

Equal Opportunity Employer: Healthcare Services Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.