Complaint Letter for Poor Cleaning Service

I am writing to formally complain about the unsatisfactory cleaning service I received on [Date]. Despite my initial satisfaction, recent experiences have led to significant concerns that need addressing.

The Issues:

1. Inconsistent Quality: The cleaning was incomplete. Areas such as the corners of rooms, under the furniture, and inside cabinets were not cleaned properly. There were visible dust and dirt in places that should have been thoroughly cleaned.

2. Missed Areas: Several areas were entirely missed during the cleaning process. For instance, the kitchen sink and countertops had residue and stains left behind, which are clearly visible.

3. Timing and Punctuality: The cleaning team arrived late, which disrupted my schedule. Additionally, the service took much longer than anticipated, causing further inconvenience.

4. Communication Problems: I attempted to address these issues with the team on the day of the service, but my concerns were not acknowledged or acted upon effectively. This lack of communication reflects poorly on the company's customer service.

5. Inadequate Equipment and Supplies: It seemed that the cleaning staff were not equipped with the appropriate tools and cleaning agents necessary for the tasks at hand. This lack of proper equipment likely contributed to the poor quality of the cleaning.

Requested Action:

1. Refund or Discount: Given the substandard service, I request a partial refund or a discount on the next cleaning service to compensate for the inconvenience and unsatisfactory results.

2. Re-cleaning Service: I would appreciate if you could arrange for a re-cleaning service at your earliest convenience to address the missed areas and ensure the quality meets your company's standards.

3. Improved Communication: Please ensure that your team is trained to handle customer complaints effectively and improve communication with clients to prevent similar issues in the future.

I hope this letter serves as constructive feedback and leads to improvements in your service. Please respond promptly to this complaint and inform me of the actions you will take to rectify the situation.

Thank you for your attention to this matter.

Sincerely,
[Your Name]
[Your Contact Information]