Poor Customer Service Complaint Letter Sample

I am writing to express my profound dissatisfaction with the recent service I received from your company. Despite my expectations of high-quality service, my experience was marred by significant issues that I believe warrant your immediate attention.

On [Date], I visited your [Location] branch, hoping to receive [specific service or product]. From the outset, the service I encountered was below acceptable standards. Firstly, [describe the initial problem, e.g., "I had to wait for over an hour despite having a prior appointment"]. This delay not only disrupted my schedule but also caused considerable inconvenience.

Furthermore, the staff's attitude was notably unprofessional. When I raised my concerns regarding the delay, [describe how the staff responded, e.g., "I was met with indifference and a lack of empathy"]. This lack of courteousness further exacerbated the situation, making me feel undervalued as a customer.

Additionally, the quality of the [service/product] provided was unsatisfactory. [Detail the specific issues, e.g., "The product I received was defective and did not match the description provided"]. This discrepancy is particularly disappointing as I had high expectations based on your company's reputation.

I have been a loyal customer of your company for [number] years, and this experience is contrary to the positive experiences I have had in the past. I am seeking a resolution to this issue, which I hope can be achieved promptly. I would appreciate it if you could address the following:

1. An explanation for the poor service I received.
2. A formal apology from your company.
3. A corrective measure to ensure that similar issues do not occur in the future.
4. Compensation for the inconvenience and dissatisfaction caused.

Please consider this letter as a formal complaint, and I request a response within [time frame, e.g., "14 days"]. I trust that you will take this matter seriously and act swiftly to rectify the situation.

Thank you for your attention to this matter.

Sincerely, [Your Full Name] [Your Contact Information]