Complaint Regarding Poor Quality Product

I am writing to express my dissatisfaction with the quality of a product I recently purchased from your company. The product in question, [Product Name], which I ordered on [Order Date], does not meet the standards I expected based on the product description and previous experiences with your brand.

Upon receiving the item on [Delivery Date], I noticed several issues:

1. Defective Material: The product appears to be made from low-quality materials, evident from [specific defects like scratches, stains, or other issues].
2. Functional Problems: The item does not function as advertised. For instance, [describe how the product fails to perform its intended function].
3. Inaccurate Description: The product’s features and specifications described on your website were misleading. [Explain how the product deviates from what was described].

I have attached photos of the defective product and a copy of the invoice for your reference. Given these issues, I would appreciate it if you could provide a resolution as soon as possible. I am requesting [a refund/replacement/repair] for the defective item.

Please let me know the next steps in addressing this matter. I look forward to your prompt response to rectify this situation.

Thank you for your attention to this issue.

Sincerely,
[Your Full Name]
[Your Contact Information]