Sample of Poor Service Complaint Letter

I am writing to express my deep dissatisfaction with the level of service I received during my recent interaction with your company on [Date]. As a loyal customer who has previously enjoyed your services, I was extremely disappointed by the unprofessional behavior and lack of customer care displayed.

Firstly, I encountered an unacceptably long wait time, which was not communicated beforehand. I had scheduled an appointment for [Time], but was kept waiting for [X] hours without any explanation or apology from the staff. This lack of respect for my time is not only frustrating but also indicative of poor service standards.

Furthermore, when I finally was attended to, the staff member handling my case was dismissive and unhelpful. Instead of addressing my concerns with the urgency and attentiveness I expected, I was met with indifference and a lack of basic courtesy. This experience was exacerbated by the fact that my issues were not resolved during the visit and I was left with the impression that my business was not valued.

I also wish to highlight the poor state of the facilities. The waiting area was unkempt and uncomfortable, further contributing to my negative experience. A clean and welcoming environment is a fundamental expectation and should be maintained to enhance customer satisfaction.

Given these issues, I kindly request that you address this complaint with immediate effect. I believe it is crucial for your company to take steps to improve service delivery and ensure that such negative experiences are not repeated. I would appreciate a response outlining the measures you will implement to rectify these problems and prevent similar occurrences in the future.

Thank you for your attention to this matter. I look forward to your prompt and satisfactory response.

Sincerely,
[Your Name]