Sample Letter of Complaint Regarding Poor Service

I am writing to express my dissatisfaction with the service I received on [Date] at your [Location/Branch]. My experience was far from what I expected, and I am deeply disappointed.

Firstly, the service I received was extremely slow. Despite arriving at [Time], I had to wait for over [X] hours to receive assistance. This delay was frustrating, especially considering that there were only a few other customers present at the time.

Moreover, the staff members seemed indifferent to my concerns. When I finally approached the counter, I was met with dismissive responses and a lack of willingness to help. I had specifically requested [Describe Request], yet the response I received was inadequate and did not address my needs.

To make matters worse, the quality of [Product/Service] was subpar. I had high expectations based on your company’s reputation, but what I encountered was far below standard. For instance, [Describe Issue in Detail]. This was not only disappointing but also inconvenient.

I have been a loyal customer for [X] years, and this experience has led me to question my continued patronage. I believe that your company values customer satisfaction, and I hope that you will address these issues promptly.

I request a formal apology and a resolution to this matter. Please let me know how you intend to rectify this situation. I can be reached at [Your Phone Number] or [Your Email Address].

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

[Your Full Name]