Complaint Regarding Refund Issue: Immediate Attention Required

I hope this message finds you well. I am writing to express my frustration and disappointment regarding an unresolved refund issue I have been experiencing with your company. Despite multiple attempts to contact your customer service team and provide the necessary documentation, the refund has yet to be processed.

To give you a brief overview, I requested a refund for [product/service] on [date], and according to your policy, I was eligible for a full refund within [time frame]. I have attached copies of all relevant correspondence and receipts for your reference.

However, I have not received any acknowledgment of my request or an update on the status of my refund. This lack of communication is both unprofessional and unacceptable. I expected a higher level of customer service from your company, and this situation has led to a significant inconvenience and frustration on my part.

I kindly request that you expedite the processing of my refund and provide me with a detailed explanation of the delay. Please let me know if there are any additional steps I need to take to resolve this matter. I would appreciate a prompt response to this issue as it has been ongoing for an extended period.

Thank you for your immediate attention to this matter. I look forward to your prompt resolution.

Sincerely,
[Your Name]
[Your Contact Information]