How to Write an Email to a Customer for a Refund

Dear [Customer's Name],

I hope this message finds you well.

I am writing to address your recent request for a refund regarding [specific product/service]. We sincerely apologize for any inconvenience you may have experienced.

To process your refund efficiently, could you please provide us with the following details?

1. Order Number:
2. Date of Purchase:
3. Reason for Refund Request:

Once we receive the necessary information, we will promptly initiate the refund process. You should expect to see the amount credited to your original payment method within [X] business days.

If you have any additional questions or need further assistance, please do not hesitate to contact us. Your satisfaction is our priority, and we are committed to resolving this matter to your full satisfaction.

Thank you for your understanding and patience.

Best regards,
[Your Full Name]
[Your Position]
[Your Company]
[Your Contact Information]