Complaint Letter: Terrible Service and Food Quality

I am writing to express my extreme dissatisfaction with my recent dining experience at your restaurant on [date]. My visit was marred by poor service and substandard food quality, which was incredibly disappointing given the positive reviews your establishment has received.

Firstly, the service was unacceptably slow. After being seated, we waited over 30 minutes before anyone even acknowledged our presence. When our server finally arrived, they seemed disinterested and was not attentive to our needs. We had to repeatedly ask for basic items like napkins and refills for our drinks.

The food quality was equally disappointing. I ordered the [dish name], which was described on the menu as being prepared with fresh, high-quality ingredients. However, the dish arrived lukewarm, and the taste was bland and unappetizing. The portion size was also far smaller than what I had expected for the price. Additionally, the side dishes that accompanied the meal were overcooked and lacking in flavor.

When I addressed these issues with our server, I was met with indifference. No attempt was made to rectify the situation or offer any form of compensation. To add insult to injury, our bill included charges for items we never received or ordered.

This experience was far from the high standard of service and quality I anticipated. I hope you take this feedback seriously and make the necessary improvements to ensure other patrons do not have to endure a similar experience.

Sincerely,
[Your Name]