Complaint Letter Regarding Poor Service at Restaurant

I am writing to express my deep dissatisfaction with the service my party and I received at your restaurant on [date]. As a frequent patron of your establishment, I have always enjoyed the quality of food and the ambiance. However, our recent experience was far from satisfactory, and I feel compelled to bring the issues to your attention.

Firstly, upon arrival, we were not greeted by the host for approximately 15 minutes, despite having a reservation. When we were finally seated, our table was not properly cleaned, and we had to wait another 10 minutes before anyone came to take our drink orders. After placing our orders, we encountered an additional delay of 40 minutes before our appetizers arrived. The food was lukewarm and lacked the freshness I have come to expect from your kitchen.

Furthermore, the main courses were served incorrectly. One of the dishes was missing key ingredients, and another was overcooked. We brought these issues to the attention of our server, who seemed indifferent and did not offer to rectify the situation. The server’s attitude was dismissive, and it took an additional 20 minutes for the correct dishes to be brought to our table. By this time, the rest of the meal had lost its appeal, and we were left with a feeling of frustration rather than satisfaction.

To make matters worse, the final bill was incorrect, with several items added that we did not order. When we requested a corrected bill, it took another 15 minutes to address the issue, which further extended our already disappointing experience.

I understand that occasional lapses in service can occur, but the combination of delays, incorrect orders, and unresponsive staff on this particular evening was unacceptable. I hope that you will take this feedback seriously and address these issues to prevent future occurrences.

I would appreciate a response to this letter and a suitable resolution to compensate for the subpar experience.

Thank you for your attention to this matter.

Sincerely, [Your Name]