Sample Email Complaint to Customer Service

I am writing to express my dissatisfaction with a recent experience I had with your company. On [date], I made a purchase/order of [product/service], and unfortunately, my experience has been far from satisfactory.

Firstly, the product/service I received was not as described. Despite the clear descriptions and specifications provided on your website, the actual [product/service] failed to meet these expectations. Specifically, [describe the issue in detail, e.g., "the item arrived damaged," "the service was incomplete," etc.].

Secondly, the customer service I received when I tried to resolve this issue was equally disappointing. I contacted your support team on [date] through [method, e.g., phone, email], but the response was either delayed or inadequate. [Provide specific details about the interaction, e.g., "I was promised a callback that never happened," "the representative was unhelpful," etc.].

Furthermore, I encountered additional problems with [mention any other related issues, e.g., "the return process," "a billing error," etc.]. These compounded the frustration and inconvenience I have experienced.

Given these issues, I am requesting [specific resolution you are seeking, e.g., "a full refund," "a replacement item," "a formal apology," etc.]. I hope that you will address these concerns promptly and take steps to ensure that such issues do not recur.

Please respond to this email at your earliest convenience, or contact me directly at [your phone number or email address]. I look forward to your swift resolution of this matter.

Sincerely,
[Your Full Name]
[Your Order Number or Account Information]