Letter to Express Dissatisfaction with Service

I am writing to formally express my dissatisfaction with the service I recently received from your company. I had high expectations based on your reputation, but my experience was far from satisfactory. Below, I detail the specific issues I encountered:

1. Poor Customer Service:
When I initially reached out for assistance, I was met with unhelpful responses and a lack of professionalism. My inquiries were not addressed in a timely manner, and I felt that my concerns were not taken seriously. This lack of attentiveness has greatly impacted my perception of your company's commitment to customer satisfaction.

2. Unmet Promises:
During our initial discussion, several promises were made regarding the service delivery and quality. Unfortunately, none of these promises were fulfilled. This discrepancy between what was promised and what was actually delivered is unacceptable and has caused significant inconvenience.

3. Quality of Service:
The quality of the service provided was far below the standard I expected. [Provide specific details about the service issue, such as defects, errors, or unsatisfactory performance.] This has not only disrupted my plans but has also led to additional costs and efforts to rectify the situation.

4. Lack of Communication:
Throughout the process, there was a noticeable lack of communication from your end. Updates were infrequent, and I was often left in the dark about the progress of the service. Effective communication is crucial, and its absence has contributed to my dissatisfaction.

5. Resolution and Compensation:
I request that you address these issues promptly. I expect a thorough investigation into the problems I've faced and a suitable resolution. Additionally, I believe compensation is warranted due to the inconvenience and extra costs incurred.

I trust that you will take this matter seriously and take the necessary steps to improve your service. I look forward to your prompt response and a satisfactory resolution to this issue.

Sincerely,
[Your Name]
[Your Contact Information]